HOW CAN WE HELP?

Tracking can get weird sometimes. Delays may happen because of weather, carrier volume, customs, or routing issues. Check your tracking first. If it hasn’t moved or something looks wrong, send us your order number and tracking details. Priority Protection orders receive priority handling.

Your bottle was supposed to clean things, not clean the inside of the shipping box. Keep the product and packaging, take clear photos of the damage, and send us your order number. If you purchased XCLEANR Priority Protection, we’ll replace the full order at no extra cost. That’s part of the best-of-the-best QUACK service.

Tracking says delivered, but your XCLEANR order is nowhere to be found? Check around the delivery area, mailbox, garage, concierge, neighbours, or anyone else at the address. If it’s still missing, send us your order number and tracking details. If you purchased XCLEANR Priority Protection, we’ll replace the full order at no extra cost once the claim is confirmed. Best-of-the-best QUACK service.

Ordered one thing and received another? Keep the product and packaging exactly as they arrived, then send us your order number and a clear photo of what you received. If the mistake was ours, we’ll correct it at no extra cost. Priority Protection customers receive priority handling.

Sprayer not spraying, trigger broken, cap damaged, or bottle acting weird? First, make sure the nozzle is open and the tube is properly connected. If something is defective or damaged, send us your order number and a clear photo. A video link helps too if the issue only happens during use. If it’s our product defect, we’ll make it right. Priority Protection customers receive priority handling.

Need directions, dilution ratios, safety information, or an SDS? Scan the QR code on your XCLEANR bottle or open the Product Guide. You’ll find the correct usage instructions and available safety information for each product. If something is still unclear, send us the product name and your question.