YOUR ORDER. EXTRA PROTECTED.
For just $5.95, XCLEANR Priority Protection adds an extra layer of support if your order runs into trouble during shipping.
WHEN SHIPPING GOES SIDEWAYS
Boxes travel a long way. Priority Protection is there when the trip doesn't go exactly as planned.
Lost Package
Your package disappears somewhere between us and your door.
Damage or Leaking
A bottle or shipping box arrives damaged, leaking, crushed, or looking like the carrier tested it for gravity.
Missing Items
An eligible item goes missing during the shipping process or your shipment arrives incomplete.
Routing Problems
Your package gets misrouted, stuck, or takes a tour of places you definitely don't live.
Priority Handling
Priority Protection requests move to the front of the XCLEANR support line.
Full-Order Replacement
For eligible confirmed claims, we replace the full order at no extra cost.
ELIGIBLE SHIPPING CLAIM? WE REPLACE THE FULL ORDER.
If you purchased Priority Protection and your eligible order is confirmed lost, damaged, leaking, or affected by a covered shipping issue, XCLEANR will replace the full order at no extra cost.
HOW IT WORKS
No twenty-page claim form. Just give us what we need and we'll get to work.
Tell DUKX What Happened
Open the XCLEANR Support page and select the issue that matches your situation.
Send the Details
Provide your order number, tracking information, and clear photos when requested.
We Review It
Priority Protection claims receive priority handling while our team verifies what happened.
We Make It Right
If the claim qualifies, we'll replace the full order at no extra cost.
WHAT IT'S FOR
Priority Protection is designed for eligible shipping-related problems such as confirmed lost packages, shipping damage, leaking products, missing items caused in transit, and certain carrier or routing issues.
GOOD TO KNOW
Priority Protection doesn't replace XCLEANR's responsibility when we make a mistake. If we send the wrong product or confirm a product defect caused by us, we'll make it right whether or not Priority Protection was purchased.
YOU'RE FIRST IN LINE.
Priority Protection claims receive priority handling from the XCLEANR support team. Send us your order number, the requested photos or tracking information, and we'll handle the rest as quickly as possible.
Coverage is subject to XCLEANR Priority Protection terms, claim verification, and eligibility requirements. Supporting photos, tracking information, packaging, or other reasonable documentation may be required.
