Terms of service

TERMS OF SERVICE

Last updated: October 5, 2026

OVERVIEW

Welcome to XCLEANR!

The terms "we", "us" and "our" refer to 9532-7268 Québec Inc., operating as XCLEANR GLOBAL ("XCLEANR").

XCLEANR operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

XCLEANR is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights, purchases, warranties and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, state or jurisdiction of residence, or that you have obtained any consent required by applicable law.

To use certain features of the Services or purchase products, you may be required to provide information including your email address, billing information, payment information and shipping address.

You represent that all information you provide is accurate, current and complete and that you have the right to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not transfer, sell, assign or license your customer account to another person without our authorization.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products.

However, product colours, packaging and appearance may vary slightly from images displayed on your device due to screen settings, manufacturing variations, packaging updates or other factors.

All product descriptions, specifications and availability are subject to change without notice where permitted by law.

XCLEANR reserves the right to discontinue products or limit quantities available to any person, geographic region or jurisdiction.

Product Use

XCLEANR products must be used in accordance with the directions, warnings and safety information provided on the product label, packaging, product page or applicable Safety Data Sheet.

Customers are responsible for determining whether a product is appropriate for its intended application.

Where appropriate, products should be tested on a small, inconspicuous area before full application.

XCLEANR is not responsible for damage resulting from improper use, improper dilution, failure to follow instructions, use on an unsuitable surface, improper storage, freezing, excessive heat, contamination, alteration of the product, or any other misuse, except to the extent that liability cannot legally be excluded.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase products from XCLEANR.

XCLEANR reserves the right to accept, reject or cancel an order where permitted by law, including in cases involving:

  • Product availability;
  • Pricing or listing errors;
  • Suspected fraud;
  • Payment authorization issues;
  • Shipping restrictions;
  • Incorrect customer information; or
  • Orders that violate these Terms.

Your order is considered accepted once XCLEANR confirms acceptance and processes the applicable payment.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may not be able to cancel or modify it.

If we cancel or modify an order, we will attempt to notify you using the email address, billing information or telephone number provided with the order.

Purchases are subject to our Return & Refund Policy.

Products purchased through the standard retail portion of our website are intended for personal, professional detailing or business use, but may not be purchased for unauthorized resale or redistribution.

Authorized XCLEANR dealers, distributors, wholesale customers or other approved commercial partners may purchase products for resale subject to any separate dealer, wholesale or distribution agreement applicable to their account.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions may change without notice where permitted by law.

The price applicable to your purchase will be the price displayed when the order is submitted, subject to correction of obvious errors where permitted by applicable law.

Unless otherwise stated, prices may exclude applicable:

  • Sales taxes;
  • Shipping charges;
  • Handling charges;
  • Customs duties;
  • Brokerage charges; and
  • Import taxes or fees.

Applicable charges will be displayed or calculated where possible during checkout.

Prices available through XCLEANR's website may differ from prices offered by authorized distributors, dealers, retailers, marketplaces or other third parties.

Promotions may be subject to separate terms and conditions.

You agree to provide current, complete and accurate billing, payment and account information for all purchases.

You represent that you are authorized to use the payment method provided with your order.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery times provided by XCLEANR are estimates unless expressly stated otherwise.

We are not responsible for delays caused by carriers, customs authorities, weather, labour disruptions, transportation interruptions or other events outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

Any transfer of title or risk of loss will occur in accordance with applicable law.

Nothing in this section limits rights available to consumers under mandatory consumer protection legislation.

SECTION 6 – INTELLECTUAL PROPERTY

The Services and their content, including without limitation trademarks, trade names, logos, product names, graphics, photographs, videos, text, designs, artwork, packaging, product descriptions and other materials, are owned by or licensed to XCLEANR and are protected by applicable Canadian and international intellectual property laws.

The Services are provided for lawful personal or business use associated with purchasing, evaluating or using XCLEANR products.

Unless expressly authorized by XCLEANR, you may not reproduce, copy, distribute, modify, publish, display, transmit, commercially exploit or create derivative works from our content.

Nothing contained in the Services grants you any licence or right to use any trademark, copyright or other intellectual property belonging to XCLEANR, Shopify or any third party except as expressly permitted.

The XCLEANR name, XCLEANR logo, product names, branding, graphics, designs and slogans may not be used without our prior written permission.

Shopify's trademarks remain the property of Shopify.

All other trademarks belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools, integrations or services operated by third parties.

We do not necessarily monitor or control these third-party services.

Access to such tools may be provided "as is" and "as available", subject to applicable law.

Your use of third-party tools may also be governed by the terms and privacy policies of the relevant third-party provider.

We may introduce new tools, resources, integrations or features in the future. Unless otherwise stated, they will form part of the Services and be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites, platforms or services.

XCLEANR does not control and is not responsible for the content, security, availability, practices or accuracy of third-party websites.

If you access a third-party website or purchase products or services from a third party, you should review that party's applicable terms and privacy policies.

Questions, concerns or disputes relating exclusively to third-party products or services should be directed to the applicable third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

XCLEANR is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with XCLEANR.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and XCLEANR, including any injury, damage or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with XCLEANR, to the extent permitted by applicable law.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Certain personal information may also be collected and processed by Shopify.

Shopify's Consumer Privacy Policy can be viewed at:

https://www.shopify.com/legal/privacy/app-users

Because the Services are hosted by Shopify, Shopify may collect and process personal information regarding your access to and use of the Services in order to provide and improve its services.

Information may also be processed in jurisdictions outside your province, state or country of residence.

Please review our Privacy Policy for additional information about how XCLEANR, Shopify and our service providers collect, process and disclose personal information.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, photographs, videos, ideas, suggestions, comments or other feedback to XCLEANR ("Feedback"), you grant XCLEANR a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to use, reproduce, modify, publish, distribute and display that Feedback for lawful business and promotional purposes.

You represent that:

  • You own or have the necessary rights to submit the Feedback;
  • Your Feedback is truthful to the best of your knowledge;
  • You have disclosed any compensation or incentive associated with the Feedback where required by law; and
  • Your Feedback does not violate another person's intellectual property, privacy or other legal rights.

We may moderate, edit or remove Feedback where permitted by law, including Feedback that is unlawful, abusive, defamatory, obscene, fraudulent, misleading, malicious or otherwise violates these Terms.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability or other information.

We reserve the right, where permitted by law, to correct errors, update information or cancel affected orders.

Nothing in this section limits any rights available under applicable consumer protection legislation.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

  • For unlawful or fraudulent purposes;
  • To violate applicable federal, provincial, state, local or international laws;
  • To infringe intellectual property rights;
  • To harass, threaten, abuse or defame another person;
  • To knowingly transmit false or misleading information;
  • To distribute spam, malware, viruses or malicious code;
  • To impersonate another person or entity;
  • To obtain unauthorized access to systems or information;
  • To interfere with the security or normal operation of the Services;
  • To scrape, extract or reproduce substantial portions of the Services without authorization; or
  • To circumvent technological measures designed to protect or restrict access to the Services.

We may suspend or terminate access to the Services where we reasonably determine that these Terms have been violated.

SECTION 14 – AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, agents, crawlers, scrapers or other automated technologies may not access or interact with the Services in a manner that:

  • Circumvents technical restrictions;
  • Attempts to defeat CAPTCHAs or security measures;
  • Conceals automated activity;
  • Interferes with the operation of the Services;
  • Extracts protected data without authorization; or
  • Violates applicable law or these Terms.

XCLEANR may implement technical measures to restrict or control automated access to the Services.

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services where permitted by applicable law, including where a user violates these Terms, engages in fraudulent activity or threatens the security or operation of the Services.

Termination does not eliminate payment obligations or other liabilities that arose before termination.

Provisions which by their nature should survive termination will continue to apply, including provisions relating to intellectual property, privacy, liability, indemnification and governing law.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

XCLEANR does not guarantee that the website will always be uninterrupted, completely secure or error-free.

Product information provided through the Services is intended to assist customers with product selection and use but does not replace instructions, warnings or safety information provided on the product label or applicable Safety Data Sheet.

Nothing in these Terms excludes warranties, guarantees or other consumer rights that cannot legally be excluded under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, XCLEANR AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, AGENTS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.

THIS MAY INCLUDE LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA OR OTHER SIMILAR DAMAGES.

THIS LIMITATION DOES NOT APPLY WHERE LIABILITY CANNOT LEGALLY BE EXCLUDED OR LIMITED, INCLUDING ANY RIGHTS OR REMEDIES AVAILABLE UNDER APPLICABLE CONSUMER PROTECTION LEGISLATION.

XCLEANR IS NOT RESPONSIBLE FOR DAMAGE RESULTING FROM IMPROPER PRODUCT USE, INCORRECT DILUTION, FAILURE TO FOLLOW PRODUCT DIRECTIONS OR WARNINGS, APPLICATION TO AN INCOMPATIBLE SURFACE, OR IMPROPER STORAGE, EXCEPT WHERE LIABILITY CANNOT LEGALLY BE EXCLUDED.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless XCLEANR and its affiliates, directors, officers, employees, contractors, agents and service providers from third-party claims, losses or liabilities arising from:

  1. Your material breach of these Terms;
  2. Your violation of applicable law;
  3. Your violation of a third party's rights; or
  4. Your unlawful or unauthorized use of the Services.

Nothing in this section creates an indemnification obligation that is prohibited by applicable consumer protection legislation.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies expressly incorporated by reference, constitute the agreement governing your use of the Services, subject to any mandatory rights provided by applicable law.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

XCLEANR may transfer or assign its rights and obligations in connection with a merger, acquisition, corporate reorganization, sale of assets or other legitimate business transaction, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any agreements relating to the Services are governed by the laws applicable in the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute will be submitted to the courts having jurisdiction in Quebec, Canada, except where applicable consumer protection legislation gives a consumer the right to bring proceedings in another jurisdiction or provides otherwise.

Nothing in these Terms limits any mandatory rights available to consumers under the Consumer Protection Act (Quebec) or other applicable consumer protection legislation.

SECTION 23 – HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You may review the current version of these Terms of Service at any time on this page.

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements or other operational reasons.

Where required by applicable law, we will provide notice of material changes.

The updated Terms will become effective as stated in the applicable notice or, where legally permitted, when published.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

9532-7268 Québec Inc. / XCLEANR GLOBAL
1170 Rue George H. Boulay, Local 100
Drummondville, Quebec J2C 7N8
Canada

Email: sales@xcleanr.com
Phone: +1 819-850-0199

Québec Enterprise Number (NEQ): 1180518780
GST/HST Number: 78108 5360 RT0001
QST Number: 1232392343 TQ0001