Politique de remboursement

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, unsealed, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at sales@xcleanr.com before sending your item back.

Returns must be sent to:

XCLEANR GLOBAL
1170 George H. Boulay
Drummondville, QC J2C 7N8
Canada

Items sent back to us without first requesting a return will not be accepted.

Unless the return is due to an error on our part, a defective product, or damage during shipping, return shipping costs are the responsibility of the customer.

You can always contact us for any return question at sales@xcleanr.com.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, leaking, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please include your order number and, when applicable, photos showing the issue.

Exceptions / non-returnable items

For safety and quality-control reasons, opened, used, partially used, or unsealed products cannot be returned.

We also do not accept returns for products that have been damaged due to misuse, improper storage, freezing, excessive heat, or failure to follow the product instructions.

Exceptions may apply if the product is defective, damaged during shipping, incorrectly supplied, or where otherwise required by applicable law.

Unfortunately, we cannot accept returns on gift cards or final-sale items, except where required by law.

Exchanges

We do not process direct exchanges.

If you need a different product, the fastest option is to return the eligible item and place a new order once the return has been approved.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Original shipping charges are non-refundable unless the return is due to an error by XCLEANR, a defective product, or damage during shipping.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sales@xcleanr.com.