SHIPPING POLICY

Last updated: October 5, 2026

This Shipping Policy applies to orders placed through XCLEANR and describes our current shipping practices within Canada.

At this time, XCLEANR ships within Canada only. International shipping, including shipping to the United States, may be added in the future.

ORDER PROCESSING

Orders are generally processed within 1 to 2 business days after payment confirmation.

Orders placed on weekends or statutory holidays may begin processing on the next business day.

Processing times may be extended during periods of unusually high order volume, product launches, promotions, severe weather, or other circumstances outside our reasonable control.

EXPRESS / SAME-DAY SHIPPING

Where an eligible express or same-day shipping option is available, orders placed and fully paid before 2:00 PM Eastern Time may be processed and shipped the same business day.

Orders placed after 2:00 PM may be processed on the next business day.

Same-day processing is subject to product availability, carrier pickup schedules and other operational conditions.

SHIPPING CARRIERS

XCLEANR may ship orders using one or more of the following carriers:

• UPS
• FedEx
• Purolator
• Canpar

The carrier used for a particular shipment may vary depending on the destination, package size, service level and carrier availability.

SHIPPING RATES

XCLEANR currently offers:

• Free standard shipping on eligible Canadian orders of $125 CAD or more
• Flat-rate shipping of $14 CAD on eligible Canadian orders below $125 CAD

The applicable shipping charge will be displayed at checkout.

Certain oversized, unusually heavy, remote-area or otherwise exceptional shipments may be subject to additional shipping charges where applicable. If additional charges are required, we will contact you before shipment.

SHIPPING DESTINATIONS

At this time, we ship to eligible physical addresses within Canada.

We do not ship to P.O. boxes.

Customers are responsible for providing a complete and accurate shipping address at checkout.

TRACKING

When tracking information is available, it will be provided once the order has been shipped.

Please allow time for the carrier's tracking system to update after the shipment has been picked up.

DELIVERY TIMES

Estimated delivery times begin after the order has been processed and transferred to the carrier.

Carrier delivery estimates are not guaranteed by XCLEANR.

Delays may occur due to weather, transportation interruptions, carrier operations, remote destinations or other circumstances outside our reasonable control.

LOST, STOLEN OR MISSING PACKAGES

If your package appears to be lost, stolen or otherwise missing, please contact us at:

sales@xcleanr.com

Please include your order number and any relevant tracking information so we can review the situation and, where appropriate, assist with a carrier investigation or claim.

A package showing as delivered by the carrier may require an investigation before any resolution can be provided.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for ensuring that the shipping address submitted with an order is accurate and complete.

If a shipment is delayed, returned, redirected or requires reshipment because of an incorrect, incomplete or undeliverable address supplied by the customer, any additional shipping or reshipping costs are the responsibility of the customer, except where otherwise required by applicable law.

RETURNED SHIPMENTS

If a package is returned to XCLEANR because it was refused, unclaimed, undeliverable or addressed incorrectly, we will contact you regarding the available options.

Any additional shipping charges required to resend the order will be the responsibility of the customer, except where the return resulted from an error by XCLEANR or where otherwise required by applicable law.

WEATHER AND TEMPERATURE-SENSITIVE PRODUCTS

XCLEANR products may be affected by extreme temperatures, including freezing conditions.

When weather conditions are considered too cold or otherwise unsuitable for safe transportation, XCLEANR may delay shipment until conditions improve.

This may result in processing or delivery taking longer than originally estimated.

These delays are intended to reduce the risk of product damage during transportation.

Once an order has been transferred to the carrier, exposure to temperature conditions may be outside XCLEANR's direct control.

SHIPPING PROTECTION

If shipping protection or shipping insurance was purchased with your order and the shipment or products are covered under the applicable protection terms, an eligible claim involving freezing, shipping damage, loss or another covered event may qualify for replacement or other resolution in accordance with the terms of that protection.

If your shipment arrives frozen or damaged and you purchased applicable shipping protection, please contact us as soon as possible at sales@xcleanr.com and include:

• Your order number;
• Photographs of the package;
• Photographs of the affected product; and
• Any other information reasonably required to evaluate the claim.

Approval of a replacement is subject to the applicable shipping protection terms and verification of the claim.

PRE-ORDERS

Where products are offered for pre-order, the estimated shipping date shown at the time of purchase is an estimate only unless otherwise expressly stated.

Pre-orders will generally be shipped after XCLEANR receives the applicable inventory and the products are ready for fulfillment.

If an order contains both in-stock and pre-order products, the entire order may be held until all products are available unless otherwise stated or arranged with XCLEANR.

CONTACT

For questions regarding shipping, delivery or an existing shipment, please contact:

9532-7268 Québec Inc. / XCLEANR GLOBAL
1170 Rue George H. Boulay, Local 100
Drummondville, Quebec J2C 7N8
Canada

Email: sales@xcleanr.com
Phone: +1 819-850-0199

Québec Enterprise Number (NEQ): 1180518780
GST/HST Number: 78108 5360 RT0001
QST Number: 1232392343 TQ0001